Refund policy

Century Wholesales primarily operates as a wholesale supplier for marketplace sellers, resellers, and business buyers.

All wholesale orders are considered final once payment is received and the order is confirmed, unless otherwise agreed in writing before purchase.

Because wholesale inventory may be limited-quantity, discounted, sourced-to-order, prepared, labeled, or allocated specifically for the buyer, Century Wholesales does not accept returns or exchanges for buyer's remorse, marketplace restriction issues, Amazon ungating rejection, resale performance, pricing changes, listing issues, or seller account issues.

Buyers are responsible for reviewing product details, quantity, MOQ, pricing, marketplace restrictions, prep requirements, shipping details, and invoice details before placing an order.

Eligible purchase invoices may be submitted by buyers for marketplace verification or Amazon ungating, but Century Wholesales does not guarantee Amazon approval, brand approval, category approval, or marketplace approval.

If an order issue occurs due to an error from Century Wholesales, such as incorrect item, incorrect quantity, or a confirmed fulfillment issue, the buyer must contact us within 3 business days of delivery with supporting photos, videos, order details, and shipment documentation.

Approved resolutions may include replacement, credit, partial adjustment, or another solution at Century Wholesales's discretion.

Shipping charges, prep fees, labeling fees, payment processing fees, and third-party carrier charges are generally non-refundable unless the issue was caused by Century Wholesales and approved in writing.

To report an order issue, contact us through our Contact page with your order number, business name, and issue details.